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This is the comment you were replying to, attached to the article Using GNU screen's multiuser feature for remote support:

#1 Re: Using GNU screen's multiuser feature for remote support Posted by hajir (220.245.xx.xx) on Wed 9 Jan 2008 at 09:51 A while back I used pretty much the same method except that I created a user for external support guys and set their "shell" in '/etc/passwd' to "screen". I turned logging on by connecting to screen session and during the session I could type in the root password for them to "su" to "root" where needed. Obviously it's arguable how secure the whole thing was but the process was secure enough for what we were after. Credits to Chris Wright who told me about the method. - Hajir

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