Weblog entry #11 for kaerast
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#11
I'd lie to you and that's the truth
Posted by kaerast on Wed 17 Oct 2007 at 16:56
When companies approach me to work on their helpdesks they often ask "is it acceptable to lie to the client?" That's a difficult question I normally try to get out of asking. I'm fairly sure the answer they expect is "no", but everywhere I've ever worked I've been asked to lie to somebody and so saying I won't lie for them straight off seems a bad idea.
Earlier this week I was being interviewed about a helpdesk role involving some Citrix support. I was honest in admitting to not having used Citrix, so the interviewer responded "If you can't fix their problem, just tell them to reboot and they'll go away." In my last helpdesk role I was often forced to lie about the cause of a problem, in that company most problems were caused by bosses refusing to spend money on fixing things.
So I'm wondering, what's the correct answer to "will you lie to clients?" Should I stand up and refuse to lie to clients, or should I just keep quiet and take the money?
Earlier this week I was being interviewed about a helpdesk role involving some Citrix support. I was honest in admitting to not having used Citrix, so the interviewer responded "If you can't fix their problem, just tell them to reboot and they'll go away." In my last helpdesk role I was often forced to lie about the cause of a problem, in that company most problems were caused by bosses refusing to spend money on fixing things.
So I'm wondering, what's the correct answer to "will you lie to clients?" Should I stand up and refuse to lie to clients, or should I just keep quiet and take the money?
Comments on this Entry
hehe, this is such a good point! I newer got that asked before, but I can see that happening.
I, d go the "its not a bug, its a feature way". Just be glad that you have an acceptable - deacent job, take the money, take your loved ones out for dinner after work!
I used to work at a networking company, I was also forced to lie to customers, I think its normal - and even some are wanting be lied at.
I, d go the "its not a bug, its a feature way". Just be glad that you have an acceptable - deacent job, take the money, take your loved ones out for dinner after work!
I used to work at a networking company, I was also forced to lie to customers, I think its normal - and even some are wanting be lied at.
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I would answer yes. Then if I find myself in a position where I wish I had say no, I can always say that that was a lie!
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